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Robert P.: Hello, I'm Robert and welcome to Live Chat support. How can I be of assistance to you today?
TheCloud: hi
TheCloud: why did ebay hack me?
TheCloud: i am not happy at all
TheCloud: i dont enjoy being hacked and i know you can see what im typing on all websites now spying on me
TheCloud: everytime i open the internet ebay comes up lots every minute and i have no choice and when i tell it to close it comes back
TheCloud: stop hacking me please
Robert P.: what is your user ID and email address please?
TheCloud: i dont have a userID and im not about to give out my email address so you can spam me, same as you wouldnt give out ure private email address to a stranger
TheCloud: you keep popping up on my computer and hacking and spying on me and i want it to stop
TheCloud: everytime i email you guys never reply
Robert P.: Okay sounds like you have a spyware problem.
Robert P.: The problem that you describe is actually caused by a hidden program running in the background on your computer. This hidden program is affecting your navigation through our site. As a group, programs of this type are commonly referred to as "spyware." Please be assured that eBay does not support or endorse any of these programs.
TheCloud: damn right i do and i dont want it
Robert P.: Software is available that you can use to scan for spyware programs, and then remove them from your computer. Such software (for example "Ad-Aware" or "SpyBot") is similar to anti-virus programs. Their primary focus is to remove programs that interfere with navigation by redirecting your pages, opening popup ads, or opening unwanted frames in your browser window.
Robert P.: To learn more about these hidden programs, and to find software that can remove them from your system, we suggest searching the Web for information on spyware. You may also want to visit a local software retailer where you can discuss this problem with a professional who can suggest the best solution for you. Finally, we assure you that once you are able to remove the program that is causing this issue on your system, you should not experience any further difficulty with our site.
TheCloud: Ah i get it, so you guys hack my computer and then make me by adaware and other programs to get rid of it
TheCloud: thats unfair and i want to know why you picked on me
TheCloud: would you like it if i made you visit sites you didnt want to
TheCloud: i want to talk to your manager
Robert P.: This is not from us. We do not have these programs. You have gotten the spyware from a site you have visited.
Robert P.: If you follow some of the instructions above, you can remove these pop-ups.
TheCloud: dont try and blame it on me, i didnt go hacking my own computer, and why would other sites send me to ebay that is poporostrious
TheCloud: i dont want to buy other software or talk to a "professional" i want you guys to stop hacking my computer.
TheCloud: see, a popup just came up ebay.co.uk again
TheCloud: ive had enough
Robert P.: I'm sorry, but that is the reason why you are getting the popups, there are hidden programs in your computer. You may want to visit your local computer retailer then, to see what other suggestions they may have to remove these.
TheCloud: what are you deaf as well as dumb, i said i dont want to buy any other crap to remove what i already have, didnt you read the story about the man who brought a spider to eat the fly?!?!
Robert P.: Well, I'm sorry, I've given you the reason why this is happening and offered you the solutions to resolve this. Perhaps, you can try to search for some free adware removal programs on the internet.
TheCloud: get me your manager boy
TheCloud: listen i didnt fight in nam for little pricks like you to go insulting my inteligance by saying its somthing IVE done to make me forceably visit ebay.co.uk
TheCloud: what your doing is illegal, i know my rights, now get me your manager
TheCloud: well boy?
Robert P.: Okay, I've consulted My Supervisor, she has stated the same thing, The problem is not from eBay and is a result of a site that you had entered. The solutions to resolve this have been given to you. If you wish to contact the eBay.co.uk site, you can do so by the following link.
http://pages.ebay.co.uk/help/contact_inline/index.html