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These are true Telephone conversations recorded from various Help Desks around the U.K.

 

Helpdesk: What kind of computer do you have?

 

Customer: A white one...

 

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Customer: Hi, this is Celine. I can't get my diskette out.

 

Helpdesk: Have you tried pushing the button?

 

Customer: Yes, but it's really stuck.

 

Helpdesk: That doesn't sound good; I'll make a note ...

 

Customer: No ... wait a minute... I hadn't inserted it yet... it's still on my desk... sorry ....

 

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Helpdesk: Click on the 'my computer' icon on to the left of the screen.

 

Customer: Your left or my left?

 

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Helpdesk: Good day. How may I help you?

 

Male customer: Hello... I can't print.

 

Helpdesk: Would you click on start for me and ...

 

Customer: Listen pal; don't start getting technical on me! I'm not Bill Gates damn it!

 

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Hi good afternoon, this is Martha, I can't print. Every time I try it says 'Can't find printer'. I've even lifted the printer and placed it in front of the monitor, but the computer still says he can't find it...

 

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Customer: I have problems printing in red...

 

Helpdesk: Do you have a colour printer?

 

Customer: No.

 

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Helpdesk: What's on your monitor now ma'am?

 

Customer: A teddy bear my boyfriend bought for me in the supermarket.

 

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Helpdesk: And now hit F8.

 

Customer: It's not working.

 

Helpdesk: What did you do, exactly?

 

Customer: I hit the F-key 8-times as you told me, but nothing's happening...

 

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Customer: My keyboard is not working anymore.

 

Helpdesk: Are you sure it's plugged into the computer?

 

Customer: No. I can't get behind the computer.

 

Helpdesk: Pick up your keyboard and walk 10 paces back.

 

Customer: OK

 

Helpdesk: Did the keyboard come with you?

 

Customer: Yes

 

Helpdesk: That means the keyboard is not plugged in. Is there another keyboard?

 

Customer: Yes, there's another one here. Ah...that one does work!

 

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Helpdesk: Your password is the small letter a as in apple, a capital letter V as in Victor, the number 7.

 

Customer: Is that 7 in capital letters?

 

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A customer couldn't get on the internet.

 

Helpdesk: Are you sure you used the right password?

 

Customer: Yes I'm sure. I saw my colleague do it.

 

Helpdesk: Can you tell me what the password was?

 

Customer: Five stars.

 

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Helpdesk: What antivirus program do you use?

 

Customer: Netscape.

 

Helpdesk: That's not an antivirus program.

 

Customer: Oh, sorry...Internet Explorer.

 

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Customer: I have a huge problem. A friend has placed a screensaver on my computer, but every time I move the mouse, it disappears!

 

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Helpdesk: Microsoft Tech. Support, may I help you?

 

Customer: Good afternoon! I have waited over 4 hours for you. Can you please tell me how long it will take before you can help me?

 

Helpdesk: Uhh..? Pardon, I don't understand your problem?

 

Customer: I was working in Word and clicked the help button more than 4 hours ago. Can you tell me when you will finally be helping me?

 

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Helpdesk: How may I help you?

 

Customer: I'm writing my first e-mail.

 

Helpdesk: OK, and, what seems to be the problem?

 

Customer: Well, I have the letter a, but how do I get the circle around it?

Me: Did you register your modems MAC address with NTL?

Moron friend: I don't have a MAC, i have a PC.

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